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Why Vivo Analytics?

Why choose Vivo Analytics? We' deliver high success rates.

Our background

Our team have extensive experience of working with a wide variety of speech analytics vendors, implementing large scale projects for credit management companies, banks, insurance providers, health insurance providers and many more.

This is easy ! Vivo Analytics was created to make speech analytics easy to use, cost effective and to overcome the issues that have limited the success of speech analytics solutions in the past.

why vivo

Our ”category as a service” pricing model eliminates the time, upfront investment and expertise typically needed to build custom content and categories. We have created 100’s of “off the shelf” categories that are ready to use, for sales, operations, collection, compliance, call scoring and others, reducing costs and the time to go live.
Customers pay for the hours per agent we process.

why vivo

Shorter “time to live” with our off the shelf categories, and bespoke categories can be built in a few days. This means less time building a service, so results and return on investment are realised sooner.

why vivo

We have the highest data quality standards in the industry, and we achieve this with our 90/90 certification program. The two critical elements to delivering great results are:

Capture:>90%. Our categories are expansive enough to tag 9 out of 10 instances of a key indicator, for example “did we use an appropriate greeting” or “did we offer a value proposition” during a sales call.

Context:>90%. Context accuracy is as important as the capture rate, for example “thank you” at the beginning of a call is a greeting, at the end of the call it means “call closed”.

Comparing vendors & their approach

Other vendors
Vivo

Q. Service creation

Other vendors

Provide a range of tools to build and develop your own service

Vivo

We deliver a working service that meets the end user & business goals, with minimal customisation needed.
Provide a range of tools to build and develop your own service
We deliver a working service that meets the end user & business goals, with minimal customisation needed.

Q. Implementation

Other vendors

Either in-house (requiring expertise) or external / vendor provided support at significant cost.

Vivo

We deliver a service that is easy to use for end users from day 1.
Either in-house (requiring expertise) or external / vendor provided support at significant cost.
We deliver a service that is easy to use for end users from day 1.

Q. User environment

Other vendors

Complex query language to create searches

Vivo

Easy to use pre-built dashboards, off the shelf categories, and simple query language if ad hoc searches are needed.
Complex query language to create searches
Easy to use pre-built dashboards, off the shelf categories, and simple query language if ad hoc searches are needed.

Q. Training

Other vendors

Often multi-day and expensive training courses

Vivo

As we deliver a full solution training is only required for end users to understand the dashboards & how to create reports, often taking ½ day.
Often multi-day and expensive training courses
As we deliver a full solution training is only required for end users to understand the dashboards & how to create reports, often taking ½ day.

Q. Ongoing improvement

Other vendors

Users need to detect & resolve issues

Vivo

Issues can be tagged and will be resolved by our support team, this leads to ongoing improvements in result accuracy, and this improvement is shared with all customers.
Users need to detect & resolve issues
Issues can be tagged and will be resolved by our support team, this leads to ongoing improvements in result accuracy, and this improvement is shared with all customers.

Data quality is the key requirement for a successful outcome

Other vendors
Vivo

Q. Typical data quality

Other vendors

40% to 80% accuracy, finding instances of exact meaning 40% to 60% of the time.

Vivo

Focus on 90%+ accuracy, and finding instances of the exact meaning 80% to 90% of the time.
40% to 80% accuracy, finding instances of exact meaning 40% to 60% of the time.
Focus on 90%+ accuracy, and finding instances of the exact meaning 80% to 90% of the time.

Q. Pre-built topics - ready to use

Other vendors

Poor quality & generic pre-packaged example searches.

Vivo

Ready to use “1 click” topic library, with published definitions and data quality measures.
Poor quality & generic pre-packaged example searches.
Ready to use “1 click” topic library, with published definitions and data quality measures.

Q. Ongoing data quality improvement?

Other vendors

No – the end user responsibility.

Vivo

Yes - any errors can be tagged by users and will automatically be fixed by us.
No – the end user responsibility.
Yes - any errors can be tagged by users and will automatically be fixed by us.

Q. End user community improving data quality for commonly used applications?

Other vendors

No - it's the end user's responsibility.

Vivo

Yes - community of users ensures updated & improved topics are available to all users, hence the whole user community is improving data quality.
No - it's the end user's responsibility.
Yes - community of users ensures updated & improved topics are available to all users, hence the whole user community is improving data quality.

Q. Transcription quality is the foundation for high data quality and reduced implementation effort

Other vendors

Moderate transcript quality

Vivo

We work with VoiceBase and customer comparisons show that VoiceBase beat CallMiner, Nuance, IBM Watson, Nexidia, Nice and Verint for the English Language.
Moderate transcript quality
We work with VoiceBase and customer comparisons show that VoiceBase beat CallMiner, Nuance, IBM Watson, Nexidia, Nice and Verint for the English Language.