Our team have extensive experience of working with a wide variety of speech analytics vendors, implementing large scale projects for credit management companies, banks, insurance providers, health insurance providers and many more.
Our ”category as a service” pricing model eliminates the time, upfront investment and expertise typically needed to build custom content and categories. We have created 100’s of “off the shelf” categories that are ready to use, for sales, operations, collection, compliance, call scoring and others, reducing costs and the time to go live.
Customers pay for the hours per agent we process.
Shorter “time to live” with our off the shelf categories, and bespoke categories can be built in a few days. This means less time building a service, so results and return on investment are realised sooner.
We have the highest data quality standards in the industry, and we achieve this with our 90/90 certification program. The two critical elements to delivering great results are:
Capture:>90%. Our categories are expansive enough to tag 9 out of 10 instances of a key indicator, for example “did we use an appropriate greeting” or “did we offer a value proposition” during a sales call.
Context:>90%. Context accuracy is as important as the capture rate, for example “thank you” at the beginning of a call is a greeting, at the end of the call it means “call closed”.
Q. Service creation
Q. User environment
Q. Ongoing improvement
Q. Typical data quality
Q. Pre-built topics - ready to use
Q. Ongoing data quality improvement?
Q. End user community improving data quality for commonly used applications?
Q. Transcription quality is the foundation for high data quality and reduced implementation effort